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SunExpress Flight Delay and Cancellation Compensation
You may be eligible for SunExpress flight delay compensation or SunExpress flight cancellation compensation if the airline disrupted your travel plans in the last three years. You’ve come to the right platform to check whether you can claim compensation.
SunExpress is a Turkish-German airline that was founded in 1989 as a joint venture between Lufthansa and Turkish Airlines. SunExpress is based in Antalya from where it operates scheduled and charter flights to 90 destination in 30 countries.
Even though SunExpress is not a European carrier, it adheres to EU regulations when operating within Europe. Therefore, when applicable, SunExpress is obligated to compensate passengers for flight disruptions under EC 261.
When Am I Entitled to SunExpress Flight Delay Compensation?
You might be entitled to SunExpress flight Delay Compensation, if:
Delay Exceeds 3 Hours
If your flight was delayed more than 3 hours, you can absolutely claim for SunExpress flight delay compensation. The crucial factor for the compensation is the arrival time at the destination, not the departure.
Flight Origin or Destination is within the EU
To be eligible for compensation, the departure or arrival airports of the flight should be on EU territory. So, if SunExpress delayed or canceled your flight within EU, you should be start claiming compensation by now.
No Extraordinary Circumstances
Extraordinary circumstances are events beyond the airline's control, such as severe weather, security risks, or air traffic control strikes. In these situations, airlines are not obligated to compensate passengers. However, if the flight disruption was caused by the airline, compensation is applicable.
No Alternative Arrangements by the Airline
If you haven't received re-routing offer from the airline that would avoid late arrival to your destination, SunExpress is obligated to compensate you for delayed flight.
When Am I Entitled to SunExpress Flight Cancellation Compensation?
You might be entitled to SunExpress flight cancellation compensation, if:
Airline sends cancellation notification less than 14 days before departure
If your flight was cancelled and you were informed about it less than 14 days prior to the departure date, you can claim for SunExpress flight cancellation compensation.
Flight Origin or Destination is within the EU
The compensation applies if your canceled flight departs from or arrives in an EU country and is operated by SunExpress. The regulations protect passengers flying within, to, or from the EU.
No Extraordinary Circumstances
Events such as severe weather, political unrest, or security issues are considered beyond the airline's control, which emancipates them from paying compensation. However, if flight cancellation is caused by the airline, they are obligated to provide compensation.
No Suitable Alternative Flight Offered
If SunExpress didn't offer you an alternative flight departing and arriving within specific time limits compared to the original, they must compensate you. However, if an alternative was offered, compensation is not required.
When am I entitled to SunExpress denied boarding compensation?
You might be entitled to SunExpress denied boarding compensation if you were denied boarding by the airline due to overbooking or operational reasons, and you do not voluntarily gave up your seat, providing that:
You arrived at the airport on time for check-in and boarding.
You have a confirmed reservation and met all travel requirements.
The flight is departing from an EU airport, or landing at an EU airport and operated by EU airline.
If these conditions are met, and you were denied boarding due to no fault of your own, SunExpress must provide compensation under EU Regulation 261/2004, typically ranging from €250 to €600 depending on the flight distance.
When am I entitled to SunExpress lost or damaged baggage compensation?
You may claim compensation for baggage that is lost, damaged, or delayed by the airline. You can file a compensation request under the following conditions:
Lost Baggage: If your checked baggage is lost, SunExpress has a duty to pay compensation under the Montreal Convention. If your baggage has not been located within 21 days after your flight, it is officially considered lost, and you are entitled to file a claim for compensation.
Damaged Baggage: If your checked baggage is damaged during transit, you must report the damage immediately upon arrival at the airport by filling out a Property Irregularity Report (PIR). After that, we can submit a formal claim to SunExpress for damaged baggage compensation within 7 days after the repot.
Delayed Baggage: If your baggage is delayed, you can ask SunExpress to cover the cost of essential items you need while waiting for your luggage. Compensation is determined based on the specific circumstances of the delay.
Compensation is generally limited under the Montreal Convention, up to approximately 1,288 Special Drawing Rights (around €1,500), depending on the value of your baggage and contents.
When Am I Not Entitled to SunExpress Compensation?
There are situations where airlines like SunExpress aren't obligated to compensate passengers for delay or cancellation. These include:
Extraordinary circumstances: Events like strikes, political instability, and extreme weather conditions fall under extraordinary circumstances. In such cases, SunExpress is exempt from paying compensation.
Flights canceled more than 14 days in advance: If the airline notifies you of a cancellation over two weeks before the scheduled departure, you are not eligible for compensation, although you may still receive a refund or a rebooked flight.
Delays under 3 hours: If your flight arrives less than 3 hours late, you will not be entitled to compensation, though you may still be entitled to assistance, such as meals or accommodation, depending on the length of the delay.
How Much is SunExpress Flight Delay or Cancellation Compensation?
The amount of SunExpress flight delay compensation or cancellation compensation is determined by the distance of your flight and the length of the delay. Under EU regulations, the compensation varies as follows:
Flights under 1,500 km: You can claim €250 in compensation
Flights between 1,500 km and 3,500 km: The compensation amount is €400
Flights over 3,500 km: You may be entitled to €600 if the delay is more than 4 hours
How Can I Receive SunExpress Flight Compensation?
To receive SunExpress flight delay compensation or flight cancellation compensation, you must file a claim with FlyHelp.com. The process is fast and simple: You just need to fill out our claim form, upload necessary documents and give us a short description of your situation. The rest of it is on us. We will take your case from there and do our best for your reimbursement.
Why FlyHelp?
Our team - You are served by a team of experts who have successfully closed many cases
Efficiency - save time. You only need to fill out the online application and we will take care of the rest.
Stress-free - we handle all the necessary legal procedures for you
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