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AJet Flight Delay and Cancellation Compensation
If your flight was affected by AJet delay or cancellation in the last three years, you may be eligible for AJet flight delay compensation or AJet flight cancellation compensation. We'll guide you through every important details for your reimbursement.
AJet is a Turkish low-cost airline wholly owned by Turkish Airlines. AJet, formerly known as Anadolujet that rebranded in 2024, operates on domestic and international flights in Northern Cyprus, Western Europe and Western Asia.
Even though AJet is not a European carrier, it complies with European regulations when operating within Europe. Therefore, when applicable, AJet is obligated to compensate passengers for flight disruptions under EC 261.
When Am I Entitled to AJet Flight Delay Compensation?
You might be entitled to AJet flight Delay Compensation, if:
Delay Exceeds 3 Hours
Flight delay of 3 hours may entitle you to AJet flight delay compensation. The key factor to claim compensation is the arrival time at the destination, not the departure.
Flight Origin or Destination is within the EU
To be eligible for compensation, the departure or arrival airports of the flight should be on EU territory. So, if AJet delayed or canceled your flight within EU, you should be start claiming compensation by now.
No Extraordinary Circumstances
Extraordinary circumstances are events beyond the airline's control, such as severe weather, security risks, or air traffic control strikes. In these situations, airlines are not obligated to compensate passengers. However, if the flight disruption was caused by the airline, compensation is applicable.
No Alternative Arrangements by the Airline
If you haven't been offered re-routing from the airline that would avoid late arrival to your destination, AJet is obligated to compensate you for delayed flight.
When Am I Entitled to AJet Flight Cancellation Compensation?
You might be entitled to AJet flight cancellation compensation, if:
Airline sends cancellation notification less than 14 days before departure
Flight cancellation in less than 14 days prior to the departure date may entitle you to AJet flight cancellation compensation.
Flight Origin or Destination is within the EU
The compensation applies if your canceled flight departs from or arrives in an EU country and is operated by AJet. The regulations protect passengers flying within, to, or from the EU.
No Extraordinary Circumstances
Events such as severe weather, political unrest, or security issues are considered beyond the airline's control, which emancipates them from paying compensation. However, if flight cancellation is caused by the airline, they are obligated to provide compensation.
No Suitable Alternative Flight Offered
If you weren't offered re-routing from the airline that would arrive at your destination within specific time limits compared to the original, they must compensate you. However, if an alternative was offered, compensation is not required.
When am I entitled to AJet denied boarding compensation?
You might be entitled to AJet denied boarding compensation if you were denied boarding by the airline due to overbooking or operational reasons, and you do not voluntarily gave up your seat, providing that:
You arrived at the airport on time for check-in and boarding.
You have a confirmed reservation and met all travel requirements.
The flight is departing from an EU airport, or landing at an EU airport and operated by EU airline.
If these conditions are met, and you were denied boarding due to no fault of your own, AJet must provide compensation under EU Regulation 261/2004, typically ranging from €250 to €600 depending on the flight distance.
When am I entitled to AJet lost or damaged baggage compensation?
You may claim compensation for baggage that is lost, damaged, or delayed by the airline. You can file a compensation request under the following conditions:
Lost Baggage: If your checked baggage is lost, AJet has a duty to pay compensation under the Montreal Convention. If your baggage has not been located within 21 days after your flight, it is officially considered lost, and you are entitled to file a claim for compensation.
Damaged Baggage: If your checked baggage is damaged during transit, you must report the damage immediately upon arrival at the airport by filling out a Property Irregularity Report (PIR). After that, we can submit a formal claim to AJet for damaged baggage compensation within 7 days after the repot.
Delayed Baggage: If your baggage is delayed, you can ask AJet to cover the cost of essential items you need while waiting for your luggage. Compensation is determined based on the specific circumstances of the delay.
Compensation is generally limited under the Montreal Convention, up to approximately 1,288 Special Drawing Rights (around €1,500), depending on the value of your baggage and contents.
When Am I Not Entitled to AJet Compensation?
There are situations where airlines like AJet aren't obligated to compensate passengers for delay or cancellation. These include:
Extraordinary circumstances: Events like strikes, political instability, and extreme weather conditions fall under extraordinary circumstances. In such cases, AJet is exempt from paying compensation.
Flights canceled more than 14 days in advance: If the airline notifies you of a cancellation over two weeks before the scheduled departure, you are not eligible for compensation, although you may still receive a refund or a rebooked flight.
Delays under 3 hours: If your flight arrives less than 3 hours late, you will not be entitled to compensation, though you may still be entitled to assistance, such as meals or accommodation, depending on the length of the delay.
How Much is AJet Flight Delay or Cancellation Compensation?
The amount of AJet flight delay compensation or cancellation compensation is determined by the distance of your flight and the length of the delay. Under EU regulations, the compensation varies as follows:
Flights under 1,500 km: You can claim €250 in compensation
Flights between 1,500 km and 3,500 km: The compensation amount is €400
Flights over 3,500 km: You may be entitled to €600 if the delay is more than 4 hours
How Can I Receive AJet Flight Compensation?
To receive AJet flight delay compensation or flight cancellation compensation, you must file a claim with FlyHelp.com. The process is fast and simple: You just need to fill out our claim form, upload necessary documents and give us a short description of your situation. The rest of it is on us. We will take your case from there and do our best for your reimbursement.
Why FlyHelp?
Our team - You are served by a team of experts who have successfully closed many cases
Efficiency - save time. You only need to fill out the online application and we will take care of the rest.
Stress-free - we handle all the necessary legal procedures for you
Zero financial risk - you pay us a service fee only if we receive flight compensation
