Norse Atlantic Airways Flight Delay and Cancellation Compensation
November 20, 2025
Olympic Air Flight Delay and Cancellation Compensation
December 16, 2025Norse Atlantic Airways Flight Delay and Cancellation Compensation
November 20, 2025Olympic Air Flight Delay and Cancellation Compensation
December 16, 2025
Singapore Airlines Flight Delay and Cancellation Compensation
When Singapore Airlines cancels or delays flights, passengers are entitled to compensation. If you've recently experienced same flight disruptions with Singapore Airlines, follow us throughout the article to understand your rights and claim compensation.
Singapore Airlines is a flag carrier of Singapore and one of the leading airlines in Asia. The airline is known for it's premium service and modern fleet, which makes it a top choice for leisure and business travelers around the world.
All Singapore Airlines flights which depart from Europe, are protected by regulation EC 261/2004. This legislation ensures compensation for passengers affected by any flight disruptions, including flight delays, cancellations or denied boarding.
When Am I Entitled to Singapore Airlines Flight Delay Compensation?
Your eligibility for Singapore Airlines flight delay compensation depends on several circumstances:
Delay Exceeds 3 Hours
If your Singapore Airlines flight was delayed by more than 3 hours, you may be entitled to compensation - based on arrival time, not departure.
Flight Origin or Destination is within the EU
Singapore Airlines is only responsible for compensation when departing from the EU, as it isn't a EU -based airline.
No Extraordinary Circumstances
Compensation is due when the airline is responsible for the delay - such as technical issues, stuff strike, scheduling errors or other operational challenges.
No Alternative Arrangements by the Airline
When an airline doesn't arrange a replacement flight that arrives at a similar time to the original, you may be owed compensation for the delay.
When Am I Entitled to Singapore Airlines Flight Cancellation Compensation?
If you think you are eligible for Singapore Airlines flight cancellation compensation, you must meet the criteria below:
Airline sends cancellation notification less than 14 days before departure
If you were you informed of flight cancellation less than 14 days before the scheduled departure date, then you should apply for Singapore Airlines flight cancellation compensation.
Flight Origin or Destination is within the EU
As mentioned above, Singapore Airlines must provide compensation when departs from EU, under EC 261/2004 regulation.
No Extraordinary Circumstances
If Singapore Airlines is responsible for the cancellation and there weren't any extraordinary circumstances such as severe weather, political unrest, airport strike, etc., you're eligible for compensation.
No Suitable Alternative Flight Offered
If you weren't offered a replacement flight that would arrive within specific time limits compared to the original flight, you're due compensation. However, if an alternative flight is offered, compensation is not applicable.
When am I entitled to Singapore Airlines denied boarding compensation?
If you unwillingly were denied boarding on your Singapore Airlines flights because of overbooking or other airline-related reasons, you should proceed for compensation - if the following criteria apply:
You arrived at the airport on time for check-in and boarding.
You have a confirmed reservation and met all travel requirements.
The flight is departing from an EU airport, or landing at an EU airport and operated by EU airline.
If these conditions are met, and you were denied boarding due to no fault of your own, Singapore Airlines must compensate you under EU Regulation 261/2004, typically ranging from €250 to €600 depending on the flight distance.
When am I entitled to Singapore Airlines lost or damaged baggage compensation?
You may be eligible for compensation for lost, damaged or delayed baggage in the following cases:
Lost Baggage: If your checked baggage is lost, you have the right to claim compensation from Singapore Airlines under the Montreal Convention. If your baggage has not been found within 21 days after your flight, it is officially considered lost, and you are entitled to file a claim for compensation.
Damaged Baggage: If your checked baggage is damaged during transit, you must report the damage immediately upon arrival at the airport by filling out a Property Irregularity Report (PIR). After that, we can submit a formal claim to the airline for damaged baggage compensation within 7 days after the repot.
Delayed Baggage: If your baggage is delayed, Singapore Airlines must cover the cost of essential items you need while waiting for your luggage. Compensation is determined based on the specific circumstances of the delay.
Compensation is generally limited under the Montreal Convention, up to approximately 1,288 Special Drawing Rights (around €1,500), depending on the value of your baggage and contents.
When Am I Not Entitled to Singapore Airlines Compensation?
In certain cases, airlines aren't requested to pay compensation for flight disruptions. These cases include:
Extraordinary circumstances: Events like strikes, political unrest, and extreme weather conditions fall under extraordinary circumstances. In such cases, Singapore Airlines is free from paying compensation.
Flights canceled more than 14 days in advance: If the airline notifies you of a cancellation over two weeks before the scheduled departure, you are not eligible for compensation, although you may still receive a refund or a rebooked flight.
Delays under 3 hours: If your flight arrives less than 3 hours late, you will not be entitled to compensation, though you may still be entitled to assistance, such as meals or accommodation, depending on the length of the delay.
How Much is Singapore Airlines Flight Delay or Cancellation Compensation?
The compensation amount of Singapore Airlines for flight delay or cancellation depends on the flight distance and the length of the delay. According to EU regulations, the compensation varies as follows:
Flights under 1,500 km: You can claim €250 in compensation
Flights between 1,500 km and 3,500 km: The compensation amount is €400
Flights over 3,500 km: You may be entitled to €600 if the delay is more than 4 hours
How Can I Receive Singapore Airlines Flight Compensation?
In order to receive Singapore Airlines flight delay compensation or flight cancellation compensation, you must file a request with FlyHelp.com.
The process is fast and simple:
Claim for submission: Fill out our claim form.
Document upload: Upload the necessary documents.
Short Description: Provide a brief description of your situation.
We handle the rest. We will take your case from there and do our best for your reimbursement
Why FlyHelp?
Our team - You are served by a team of experts who have successfully closed many cases
Efficiency - save time. You only need to fill out the online application and we will take care of the rest.
Stress-free - we handle all the necessary legal procedures for you
Zero financial risk - you pay us a service fee only if we receive flight compensation
