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Croatia Airlines Flight Delay and Cancellation Compensation
If your Croatia Airlines flight delayed or canceled in the last three years, you might be entitled to Croatia Airlines flight delay or cancellation compensation. For more detailed information, follow us through our flight compensation guide and find out how to receive a reimbursement for your flight disruptions.
Croatia Airlines is the flag carrier of Croatia. Established in June 1991, Croatia Airlines' main hub is in Zagreb international airport and operates on domestic and international flights. In November 2004, Croatia Airlines became a member of Star Alliance.
Since the airline operates within European Union, it adheres to regulation EC 261/2004 which ensures compensation for passengers affected by any flight disruptions, including flight delays, cancellations or denied boarding.
When Am I Entitled to Croatia Airlines Flight Delay Compensation?
To file a claim for Croatia Airlines flight delay compensation, the following circumstances should occur:
Delay Exceeds 3 Hours
If your flight arrives to your final destination with a delay of 3 hours or more, you're eligible for flight delay compensation.
Flight Origin or Destination is within the EU
Every European airlines, including Croatia Airlines, are requested by EC 261/2004 to ensure compensation for their passengers in case of flight delay.
No Extraordinary Circumstances
If the delay is due to factors within Croatia Airlines control, such as technical issues, stuff strike or other operation challenges, airline must pay compensation to passengers affected by flight delay.
No Alternative Arrangements by the Airline
If airline didn't offer you an alternative flight that would land you to your destination in a similar timeframe as original, Croatia Airlines is due to compensate you for delayed flight.
When Am I Entitled to Croatia Airlines Flight Cancellation Compensation?
You can file a claim for Croatia Airlines flight cancellation compensation, if:
Airline sends cancellation notification less than 14 days before departure
If Croatia Airlines didn't notify you about flight cancellation on time, which is 14 days before the departure, you are entitled to flight cancellation compensation, according to EU Regulation 261/2004.
Flight Origin or Destination is within the EU
The compensation applies if your canceled flight departs from or arrives in an EU airport. As mentioned before, EC 261/2004 protects passengers rights in case of flight disruption within EU territory.
No Extraordinary Circumstances
If Croatia Airlines is responsible for the cancellation and there weren't any extraordinary circumstances such as severe weather, political unrest, airport strike, etc., you can claim for compensation.
No Suitable Alternative Flight Offered
If you weren't offered an alternative flight that departed and arrived within specific time limits compared to the original flight, Croatia Airlines is due to compensate you. However, if an alternative flight is offered, compensation is not applicable.
When am I entitled to Croatia Airlines denied boarding compensation?
You can claim for Croatia Airlines denied boarding compensation if you were unwillingly denied boarding due to overbooking or other reasons caused by the airline, provided that:
You arrived at the airport on time for check-in and boarding.
You have a confirmed reservation and met all travel requirements.
The flight is departing from an EU airport, or landing at an EU airport and operated by EU airline.
If these conditions are met, and you were denied boarding due to no fault of your own, Croatia Airlines must provide compensation under EU Regulation 261/2004, typically ranging from €250 to €600 depending on the flight distance.
When am I entitled to Croatia Airlines lost or damaged baggage compensation?
You can submit a claim for compensation for lost, damaged or delayed baggage under the following circumstances:
Lost Baggage: If your checked baggage is lost, Croatia Airlines must provide you with compensation under the Montreal Convention. If your baggage has not been located within 21 days after your flight, it is officially considered lost, and you are entitled to file a claim for compensation.
Damaged Baggage: If your checked baggage is damaged during transit, you must report the damage immediately upon arrival at the airport by filling out a Property Irregularity Report (PIR). After that, we can submit a formal claim to Croatia Airlines for damaged baggage compensation within 7 days after the repot.
Delayed Baggage: If your baggage is delayed, Croatia Airlines has a duty to cover the cost of essential items you need while waiting for your luggage. Compensation is determined based on the specific circumstances of the delay.
Compensation is generally limited under the Montreal Convention, up to approximately 1,288 Special Drawing Rights (around €1,500), depending on the value of your baggage and contents.
When Am I Not Entitled to Croatia Airlines Compensation?
There are some cases when airlines aren't obligated to compensate passengers for flight disruptions. These include:
Extraordinary circumstances: Events like strikes, political instability, and extreme weather conditions fall under extraordinary circumstances. In such cases, Croatia Airlines is exempt from paying compensation.
Flights canceled more than 14 days in advance: If the airline notifies you of a cancellation over two weeks before the scheduled departure, you are not eligible for compensation, although you may still receive a refund or a rebooked flight.
Delays under 3 hours: If your flight arrives less than 3 hours late, you will not be entitled to compensation, though you may still be entitled to assistance, such as meals or accommodation, depending on the length of the delay.
How Much is Croatia Airlines Flight Delay or Cancellation Compensation?
The amount of Croatia Airlines flight delay compensation or cancellation compensation is determined by the distance of your flight and the length of the delay. Under EU regulations, the compensation varies as follows:
Flights under 1,500 km: You can claim €250 in compensation
Flights between 1,500 km and 3,500 km: The compensation amount is €400
Flights over 3,500 km: You may be entitled to €600 if the delay is more than 4 hours
How Can I Receive Croatia Airlines Flight Compensation?
To receive Croatia Airlines flight delay compensation or flight cancellation compensation, you must file a claim with FlyHelp.com. The process is fast and simple: You just need to fill out our claim form, upload necessary documents and give us a short description of your situation. The rest of it is on us. We will take your case from there and do our best for your reimbursement.
Why FlyHelp?
Our team - You are served by a team of experts who have successfully closed many cases
Efficiency - save time. You only need to fill out the online application and we will take care of the rest.
Stress-free - we handle all the necessary legal procedures for you
Zero financial risk - you pay us a service fee only if we receive flight compensation
