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Avianca Flight Delay and Cancellation Compensation
Do you believe you're entitled to Avianca flight delay or cancellation compensation? Then you've arrived at the right place. This guide will walk you through your rights as an air traveler and help you pursue your compensation.
Avianca the flag carrier and the largest airline in Colombia. It's also second largest airline in South America. The airline is headquartered in Bogota and has a main hub in El Dorado International Airport. Avianca has the most extensive network of destinations in South America.
Avinca isn't a European carrier, however it adheres to European regulation EC 261/2004 every time it departs from European Airport. This regulation ensures compensation for passengers affected by any flight disruptions, including flight delays, cancellations or denied boarding.
When Am I Entitled to Avianca Flight Delay Compensation?
You may have the right to Avianca flight delay compensation if the following criteria are met:
Delay Exceeds 3 Hours
If Avianca arrived to your final destination with a delay of 3 or more hours, then you're entitled to compensation. Compensation is determined by the time of arrival, not departure.
Flight Origin or Destination is within the EU
Since Avianca is not a European airline, EU compensation rules only apply when the flight departs from an airport within the European Union.
No Extraordinary Circumstances
If the delay is due to factors within Avianca's control, such as technical issues, stuff strike or other operational challenges, airline is obligated to pay compensation to passengers affected by flight delay.
No Alternative Arrangements by the Airline
If airline didn't provide you with a replacement flight that would arrive to your destination in a similar timeframe as original, then you're eligible for flight delay compensation.
When Am I Entitled to Avianca Flight Cancellation Compensation?
You may be eligible for Avianca flight cancellation compensation if the following requirements are met:
Airline sends cancellation notification less than 14 days before departure
If you were informed of flight cancellation less than 14 days before the scheduled departure date, you might be entitled to Avianca flight cancellation compensation.
Flight Origin or Destination is within the EU
The compensation applies if your canceled flight departed from EU airport. As mentioned before, EC 261/2004 protects passengers rights in case of flight disruption within EU territory.
No Extraordinary Circumstances
If Avianca is responsible for the cancellation and there weren't any extraordinary circumstances such as severe weather, political unrest, airport strike, etc., you're eligible for compensation.
No Suitable Alternative Flight Offered
If Avianca didn't offer a replacement flight that departed and arrived within specific time limits compared to the original flight, you're due compensation. However, if an alternative flight is offered, compensation is not applicable.
When am I entitled to Avianca denied boarding compensation?
You may be eligible for denied boarding compensation from Avianca if you were unwillingly denied boarding due to overbooking or other reasons caused by the airline, provided that:
You arrived at the airport on time for check-in and boarding.
You have a confirmed reservation and met all travel requirements.
The flight is departing from an EU airport, or landing at an EU airport and operated by EU airline.
If these conditions are met, and you were denied boarding due to no fault of your own, Avianca must compensate you under EU Regulation 261/2004, typically ranging from €250 to €600 depending on the flight distance.
When am I entitled to Avianca lost or damaged baggage compensation?
You can request for compensation for lost, damaged or delayed baggage in the following cases:
Lost Baggage: If your checked baggage is lost, you have the right to compensation from Avianca under the Montreal Convention. If your baggage has not been located within 21 days after your flight, it is officially considered lost, and you are entitled to file a claim for compensation.
Damaged Baggage: If your checked baggage is damaged during transit, you must report the damage immediately upon arrival at the airport by filling out a Property Irregularity Report (PIR). After that, we can submit a formal claim to Avianca for damaged baggage compensation within 7 days after the repot.
Delayed Baggage: If your baggage is delayed, Avianca must cover the cost of essential items you need while waiting for your luggage. Compensation is determined based on the specific circumstances of the delay.
Compensation is generally limited under the Montreal Convention, up to approximately 1,288 Special Drawing Rights (around €1,500), depending on the value of your baggage and contents.
When Am I Not Entitled to Avianca Compensation?
In certain cases, airlines aren't obligated to pay compensation for flight disruptions. These cases include:
Extraordinary circumstances: Events like strikes, political unrest, and extreme weather conditions fall under extraordinary circumstances. In such cases, Avianca is free from paying compensation.
Flights canceled more than 14 days in advance: If the airline notifies you of a cancellation over two weeks before the scheduled departure, you are not eligible for compensation, although you may still receive a refund or a rebooked flight.
Delays under 3 hours: If your flight arrives less than 3 hours late, you will not be entitled to compensation, though you may still be entitled to assistance, such as meals or accommodation, depending on the length of the delay.
How Much is Avianca Flight Delay or Cancellation Compensation?
The compensation amount of Avianca for flight delay or cancellation depends on the flight distance and the length of the delay. According to EU regulations, the compensation varies as follows:
Flights under 1,500 km: You can claim €250 in compensation
Flights between 1,500 km and 3,500 km: The compensation amount is €400
Flights over 3,500 km: You may be entitled to €600 if the delay is more than 4 hours
How Can I Receive Avianca Flight Compensation?
In order to receive Avianca flight delay compensation or flight cancellation compensation, you must file a request with FlyHelp.com.
The process is fast and simple:
Claim for submission: Fill out our claim form.
Document upload: Upload the necessary documents.
Short Description: Provide a brief description of your situation.
We handle the rest. We will take your case from there and do our best for your reimbursement
Why FlyHelp?
Our team - You are served by a team of experts who have successfully closed many cases
Efficiency - save time. You only need to fill out the online application and we will take care of the rest.
Stress-free - we handle all the necessary legal procedures for you
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