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Austrian Airlines Flight Delay and Cancellation Compensation
Have you experienced Austrian Airlines flight delay or cancelation? Then you might be eligible for Austrian Airlines flight delay compensation or Austrian Airlines flight cancellation compensation.
Austrian Airlines is a flag carrier of Austria, and leading low-cost airline in the country. Austrian Airlines is subsidiary of Lufthansa Group. Austrian Airlines is headquartered in Vienna International airport and covers more than a 130 destinations worldwide.
Despite occasional delays or cancellations, the airline maintains a strong reputation for offering compensation when due, adhering to EU regulations.
When Am I Entitled to Austrian Airlines Flight Delay Compensation?
You should submit a claim for Austrian Airlines flight Delay Compensation, if:
Delay Exceeds 3 Hours
You can request for Austrian Airlines flight delay compensation if you arrive at your final destination with a delay of more than 3 hours. For compensation, it is the time of arrival that is important, not the time of departure.
Flight Origin or Destination is within the EU
The compensation rules apply if your flight departs from an EU country or lands in an EU country and is operated by Austrian Airlines, as it falls under EU Regulation 261/2004.
No Extraordinary Circumstances
Austrian Airlines will only pay compensation if delay is due to reasons within it's control. If the delay is caused by extraordinary circumstances such as severe weather, security risks, or air traffic control strikes, compensation is not provided.
No Alternative Arrangements by the Airline
If Austrian Airlines offers an alternative flight that gets you to your destination within a specific time frame, they may reduce or avoid paying compensation depending on how long the delay is.
When Am I Entitled to Austrian Airlines Flight Cancellation Compensation?
You should submit a claim for Austrian Airlines flight cancellation compensation, if:
Airline sends cancellation notification less than 14 days before departure
You can request for Austrian Airlines flight cancellation compensation if the airline informs you about the cancellation less than 14 days before the scheduled departure date, according to EU Regulation 261/2004.
Flight Origin or Destination is within the EU
The compensation applies if your canceled flight departs from or arrives in an EU country and is operated by Austrian Airlines. The regulations protect passengers flying within, to, or from the EU.
No Extraordinary Circumstances
If the flight is canceled due to extraordinary circumstances such as severe weather, political unrest, or security issues, Austrian Airlines is not obligated to provide compensation. These events are considered beyond the airline's control.
No Suitable Alternative Flight Offered
If Austrian Airlines offers you an alternative flight and it departs and arrives within specific time limits compared to the original flight, the compensation may be reduced or not required. However, if no alternative is offered, compensation is due.
When am I entitled to Austrian Airlines denied boarding compensation?
You are entitled to Austrian Airlines denied boarding compensation if you are involuntarily denied boarding due to overbooking or other reasons within the airline's control, provided that:
You arrived at the airport on time for check-in and boarding.
You have a confirmed reservation and met all travel requirements.
The flight is departing from an EU airport, or landing at an EU airport and operated by EU airline.
If these conditions are met, and you were denied boarding due to no fault of your own, Austrian Airlines is obligated to provide compensation under EU Regulation 261/2004, typically ranging from €250 to €600 depending on the flight distance.
When am I entitled to Austrian Airlines lost or damaged baggage compensation?
If your baggage was damaged or lost by the airline, you can request a compensation for lost or damaged baggage. You can submit a claim for compensation under the following circumstances:
Lost Baggage: If your checked baggage is lost, Austrian Airlines must compensate you under the Montreal Convention. If your baggage has not been located within 21 days after your flight, it is officially considered lost, and you are entitled to file a claim for compensation.
Damaged Baggage: If your checked baggage is damaged during transit, you must report the damage immediately upon arrival at the airport by filling out a Property Irregularity Report (PIR). After that, we can submit a formal claim to Austrian Airlines for damaged baggage compensation within 7 days after the repot.
Delayed Baggage: If your baggage is delayed, Austrian Airlines may cover the cost of essential items you need while waiting for your luggage. Compensation is determined based on the specific circumstances of the delay.
Compensation is generally limited under the Montreal Convention, up to approximately 1,288 Special Drawing Rights (around €1,500), depending on the value of your baggage and contents.
When Am I Not Entitled to Austrian Airlines Compensation?
There are specific situations when you are not entitled to Austrian Airlines flight delay compensation or cancellation compensation. These include:
Extraordinary circumstances: Events like strikes, political instability, and extreme weather conditions fall under extraordinary circumstances. In such cases, Austrian Airlines is exempt from paying compensation.
Flights canceled more than 14 days in advance: If the airline notifies you of a cancellation over two weeks before the scheduled departure, you are not eligible for compensation, although you may still receive a refund or a rebooked flight.
Delays under 3 hours: If your flight arrives less than 3 hours late, you will not be entitled to compensation, though you may still be entitled to assistance, such as meals or accommodation, depending on the length of the delay.
How Much is Austrian Airlines Delay or Cancellation Compensation?
The amount of Austrian Airlines flight delay compensation or cancellation compensation is determined by the distance of your flight and the length of the delay. Under EU regulations, the compensation varies as follows:
Flights under 1,500 km: You can claim €250 in compensation
Flights between 1,500 km and 3,500 km: The compensation amount is €400
Flights over 3,500 km: You may be entitled to €600 if the delay is more than 4 hours
How Can I Receive Austrian Airlines Flight Compensation?
To receive Austrian Airlines flight delay compensation or flight cancellation compensation, you must file a claim with FlyHelp.com. The process is fast and simple: You just need to fill out our claim form, upload necessary documents and give us a short description of your situation. The rest of it is on us. We will take your case from there and do our best for your reimbursement.
Why FlyHelp?
Our team - You are served by a team of experts who have successfully closed many cases
Efficiency - save time. You only need to fill out the online application and we will take care of the rest.
Stress-free - we handle all the necessary legal procedures for you
Zero financial risk - you pay us a service fee only if we receive flight compensation
