Flight delay / cancellation
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Lufthansa Flight Delay and Cancellation Compensation
If you're wondering whether you're entitled to Lufthansa flight delay compensation or Lufthansa flight cancellation compensation, this article will guide you through the essential details.
Lufthansa is one of Europe's leading airlines, offering an extensive route network across the world with over 230 destinations. With it's subsidiaries, Lufthansa ranks second in Europe by passengers carried and first by revenue. Despite occasional delays or cancellations, the airline maintains a strong reputation for offering compensation when due, adhering to EU regulations.
When Am I Entitled to Lufthansa Flight Delay Compensation?
Lufthansa flight delay compensation is available, if:
Delay Exceeds 3 Hours
You are entitled to Lufthansa flight delay compensation if your flight arrives at its final destination more than 3 hours later than the scheduled arrival time. The delay is measured based on your arrival, not departure.
Flight Origin or Destination is within the EU
The compensation rules apply if your flight departs from an EU country or lands in an EU country and is operated by Lufthansa, as it falls under EU Regulation 261/2004.
No Extraordinary Circumstances
Compensation is only available if the delay is due to reasons within Lufthansa's control. If the delay is caused by extraordinary circumstances such as severe weather, security risks, or air traffic control strikes, compensation is not provided.
No Alternative Arrangements by the Airline
If Lufthansa offers an alternative flight that gets you to your destination within a specific time frame, they may reduce or avoid paying compensation depending on how long the delay is.
When Am I Entitled to Lufthansa Flight Cancellation Compensation?
You are eligible for Lufthansa flight cancellation compensation, if:
Airline sends cancellation notification less than 14 days before departure
You are entitled to Lufthansa flight cancellation compensation if the airline informs you about the cancellation less than 14 days before the scheduled departure date, according to EU Regulation 261/2004.
Flight Origin or Destination is within the EU
The compensation applies if your canceled flight departs from or arrives in an EU country and is operated by Lufthansa. The regulations protect passengers flying within, to, or from the EU.
No Extraordinary Circumstances
If the flight is canceled due to extraordinary circumstances such as severe weather, political unrest, or security issues, Lufthansa is not obligated to provide compensation. These events are considered beyond the airline's control.
No Suitable Alternative Flight Offered
If Lufthansa offers you an alternative flight and it departs and arrives within specific time limits compared to the original flight, the compensation may be reduced or not required. However, if no alternative is offered, compensation is due.
When am I entitled to Lufthansa denied boarding compensation?
You are entitled to Lufthansa denied boarding compensation if you are involuntarily denied boarding due to overbooking or other reasons within the airline's control, provided that:
You arrived at the airport on time for check-in and boarding.
You have a confirmed reservation and met all travel requirements.
The flight is departing from an EU airport, or landing at an EU airport and operated by Lufthansa.
If these conditions are met, and you were denied boarding due to no fault of your own, Lufthansa is obligated to provide compensation under EU Regulation 261/2004, typically ranging from €250 to €600 depending on the flight distance.
When am I entitled to Lufthansa lost or damaged baggage compensation?
You are entitled to Lufthansa lost or damaged baggage compensation under the following circumstances:
Lost Baggage: If your checked baggage is lost, Lufthansa must compensate you under the Montreal Convention. If your baggage has not been located within 21 days after your flight, it is officially considered lost, and you are entitled to file a claim for compensation.
Damaged Baggage: If your checked baggage is damaged during transit, you must report the damage immediately upon arrival at the airport by filling out a Property Irregularity Report (PIR). After that, we can submit a formal claim to Lufthansa for damaged baggage compensation within 7 days after the repot.
Delayed Baggage: If your baggage is delayed, Lufthansa may cover the cost of essential items you need while waiting for your luggage. Compensation is determined based on the specific circumstances of the delay.
Compensation is generally limited under the Montreal Convention, up to approximately 1,288 Special Drawing Rights (around €1,500), depending on the value of your baggage and contents.
When Am I Not Entitled to Lufthansa Compensation?
There are specific situations when you are not entitled to Lufthansa flight delay compensation or cancellation compensation. These include:
Extraordinary circumstances: Events like strikes, political instability, and extreme weather conditions fall under extraordinary circumstances. In such cases, Lufthansa is exempt from paying compensation.
Flights canceled more than 14 days in advance: If the airline notifies you of a cancellation over two weeks before the scheduled departure, you are not eligible for compensation, although you may still receive a refund or a rebooked flight.
Delays under 3 hours: If your flight arrives less than 3 hours late, you will not be entitled to compensation, though you may still be entitled to assistance, such as meals or accommodation, depending on the length of the delay.
How Much is Lufthansa Flight Delay or Cancellation Compensation?
The amount of Lufthansa flight delay compensation or cancellation compensation is determined by the distance of your flight and the length of the delay. Under EU regulations, the compensation varies as follows:
Flights under 1,500 km: You can claim €250 in compensation
Flights between 1,500 km and 3,500 km: The compensation amount is €400
Flights over 3,500 km: You may be entitled to €600 if the delay is more than 4 hours
How Can I Receive Lufthansa Flight Compensation?
To receive Lufthansa flight delay compensation or Lufthansa flight cancellation compensation, you must file a claim with FlyHelp.com. The process is fast and simple: You just need to fill out our claim form, upload necessary documents and give us a short description of your situation. The rest of it is on us. We will take your case from there and do our best for your reimbursement.
Why FlyHelp?
Our team - You are served by a team of experts who have successfully closed many cases
Efficiency - save time. You only need to fill out the online application and we will take care of the rest.
Stress-free - we handle all the necessary legal procedures for you
Zero financial risk - you pay us a service fee only if we receive flight compensation
